FAQs
Where are you located and what areas do you serve?
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While our roots are in Texas, we now accept new behavioral health clinics and private practices nationwide. Every state has its own payer rules and Medicaid guidelines, so if your state is new to us, we will tell you plainly and do the state specific homework before your first claim goes out.
Reach out to our Practice Director today; we would be delighted to discuss what your practice needs and how we can support you.
Billing Services: Every client's journey is a little different, so we structure our billing contracts to match your specific goals through a standard hourly fee schedule.
Consulting Services: Every consulting session is tailored to your practice's specific needs, so rates are customized rather than fixed. Your rate depends on your session type, one on one or group, the scope of what you need covered, and your state, since payer rules vary from state to state. After a free consultation, you will receive a clear custom quote before you book. Once your quote is confirmed, we ask for a 50% deposit within 48 hours to secure your reserved time. If we don't receive it in that window, we'll need to open that time slot up for others.
We are also deeply committed to accessibility. Our Sage Care Haven is always completely free for all patients and providers!
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How does pricing work?
We make the payment process as smooth and seamless as possible! You’ll receive an digital invoice directly to your email. From there, you can securely pay using your preferred method—whether that’s a credit card, debit card, or direct bank transfer. If you ever have questions about an invoice, our team is always here to help!
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How do I pay you?
How do I contact you?
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We’d love to hear from you! You can reach out to our team in whatever way works best for you. Call us at (325) 244-7811 if we miss you, leave a voicemail and we'll call you back within 24 hours! Or reach out via email anytime at hello@sagebehavioralbilling.com.
Note for Existing Billing & Recurring Consulting Clients: Please use the dedicated email address assigned specifically to your account. If you run into any issues with that line of communication, please contact our Practice Director directly and she’ll guide you in the right direction!
What is your cancelation policy?
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Life happens, and we want to be as flexible as possible while honoring the time we spend researching and preparing customized materials we dedicate for your session in advance. If you need to change your appointment, we kindly ask for as much notice as possible. Our cancellation terms are as follows:
48+ Hours’ Notice: Fully refundable or transferrable to a later date.
24-48 Hours’ Notice: Non-refundable, but your deposit can be applied to a rescheduled date.
24 Hours or Less: Non-refundable and non-transferrable
Thank you for helping us protect our dedicated time so we can deliver top-tier support!
(Note: This policy applies exclusively to scheduled consulting sessions.)
What services do you NOT offer?
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At Sage Behavioral Billing, we pride ourselves on giving our absolute best to our specialized core services. To maintain the highest standard of care and accuracy for your practice, there are a few specific areas we do not directly manage:
Credentialing Support: Full insurance credentialing requires dedicated specialization, but you don't have to navigate it alone! We work hand-in-hand with a trusted credentialing partner whom we directly introduce our clients to, ensuring your paneling applications and re-attestations are handled smoothly without delaying your practice launch.
Legacy Claims & Account Cleanups: Inheriting unpaid claims shouldn't hold back your practice's fresh start! We offer selective legacy cleanup projects evaluated on a case-by-case basis under our legacy claims’ guidelines. If your historical accounts require specialized external intervention, we gladly refer you to our dedicated legacy claims partner while we onboard and manage your new daily billing from Day 1.