Our Services

We handle the end-to-end processing of your primary and secondary claims to all commercial and government payers. By scrubbing every claim for accuracy before it goes out and utilizing clearinghouse "Print & Mail" services for paper-only networks, we ensure your sessions are tracked and submitted flawlessly from day one.

For a new practice, selecting the wrong code can lead to immediate claim rejections or future audit risks. We verify that your clinical notes align perfectly with your selected CPT and ICD-10 codes before anything is submitted.

We ensure your financial records strictly mirror reality. We meticulously log insurance payments, contractual write-offs, and patient responsibilities into your billing platform. This continuous reconciliation prevents discrepancies, maintains balanced clinical ledgers, and guarantees that your practice data is audit-ready and accurate.

We proactively manage unpaid claims to minimize revenue loss. We conduct rapid intervention on all clearinghouse rejections and complex insurance denials. We handle the research, correct the underlying errors, and re-process the claims directly with the payers, ensuring your new practice achieves a high clean-claim rate and consistent reimbursements.

We proactively review your claims to ensure modifiers for telehealth, interactive complexity, or multi-provider sessions are applied correctly and backed up by your clinical notes. We keep your practice aligned with shifting payer guidelines so you can bill with total peace of mind.

Eliminate the guesswork before an intake appointment. We proactively verify patient coverage with commercial and government payers prior to the initial session. We confirm active policy status, out-of-pocket responsibilities, and behavioral health carving rules, ensuring your new practice avoids retroactive denials and establishes clean financial records.

Don’t let administrative hurdles lead to retroactive denials. We actively manage the prior authorization lifecycle for your commercial and government insurance clients. We verify required authorizations before treatment begins, log the tracking numbers into your platform, and continuously audit remaining session balances, preventing unexpected revenue leakage before it starts.

Note: Providers or internal practice staff are responsible for initially requesting, obtaining, updating, and maintaining active clinical authorizations past their expiration dates. Our service strictly covers the verification of active requirements, system logging, continuous tracking of session thresholds, and providing timely reminders before an authorization ends.

We handle the delicate balance of patient billing with the utmost care, ensuring your clients receive clear communication while protecting your practice’s cash flow. This service includes:

• Digital Patient Statements: We generate and distribute clear, professional monthly patient balance statements directly through your EHR portal or via secure, HIPAA-compliant email.

• Patient Balance Inquiries: We manage inbound and outbound phone calls to seamlessly answer patient questions, explain insurance benefits in plain English, and collect outstanding balances. By stepping in as your compassionate billing team, we save you from awkward financial conversations so you can keep your client relationships strictly therapeutic.

We remove financial anxiety from the onboarding process by establishing complete upfront price transparency before your patients ever sit on the couch. We research and draft custom, federal No Surprises Act-compliant "Good Faith Estimates" for private-pay clients, as well as clear "Cost of Care" letters for insured patients. By delivering an exact breakdown of a patient's expected deductibles, co-pays, and out-of-pocket costs prior to their first session, we protect your startup practice from billing disputes and preserve a solid clinical foundation built entirely on trust.

We handle the heavy lifting for complex, contested claims. We take charge of the end-to-end appeal process, auditing the denial reason, gathering required clinical support from your records, and submitting formal administrative appeals directly to the payer. We monitor the claim within the insurer’s timely filing window to secure accurate retroactive reimbursement.

When you negotiate a contract with an insurance company, you expect to be paid exactly what you are owed—but insurance systems frequently make quiet, automated errors that cost clinicians thousands of dollars a year. We handle the detailed oversight required to catch these mistakes so you can focus completely on clinical care. Through our quarterly Fee Schedule Analysis, we conduct a comprehensive comparison of your actual insurance deposits against your contracted network rates. We track down every single penny of underpaid revenue and manage the dispute process directly with the payers. We audit the small details so your practice can maximize its hard-earned income with total financial peace of mind.